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Exchanges, Returns and Cancellation

Thank you for shopping with Sekaido.com. We appreciate your business and support.

If you are not completely satisfied with your purchase, you can return or exchange item at any time within 14 days. If you believe there is a quality issue with your item,  Please contact us within 7 days, it may be returned for a refund within 14 days; or exchanged or returned for store credit.

14 Days Exchange and Return Policy

All of the products found on Sekaido.com come with a 14 day Return Policy.  Shipping and handling is non-refundable. The customer is responsible for sending product back to Sekaido.

We are only able to accept a return if the product being returned was originally sold by Sekaido.com and if it is being returned within 14 days of the customer receipt of the product. Unfortunately, we are unable to accept returns of products that are being returned after 14 days of the customer receiving the product.

Apparel Exchange or Returns

If you are not satisfied with your apparel purchase, simply return the item in its original, unused condition (including all original packaging and tags) within 14 days for exchange or refund. Due to the limited availability of our apparel, exchanges will be handled on a case-by-case basis.

Damaged or Defective Products Exchange or Returns

To return a damaged or defective item, please contact our customer service team within 7 days. Our customer service team will provide you with a prepaid return label and shipping instructions. Once we receive the item and have validated the damage/defect, we will process the replacement or you will be refunded the price of the item as well as any applicable taxes and shipping costs. Refunds will be issued in the original form of payment used to purchase the item. Please note that in order to receive a refund for the shipping cost of the item, you must contact our customer service team before returning the item to us, and we must be able to validate the damage/defect.

Most figures we sell are collectible, made in limited runs and are often hand-painted or assembled. Slight imperfections are typical with this kind of product and will not be considered a manufacturer defect. However, if your merchandise has a significant defect right out of the box (e.g., the product is broken, has missing parts, etc.), we will be happy to exchange it for replacement.

Cancellations Due to Order Processing Difficulties

Occasionally, orders or parts of an order are cancelled for various reasons. Some reasons are:

  • The item(s) are not available.
  • Your payment information could not be verified.
  • The shipping address could not be verified.

If your order is cancelled, you will receive an important notice regarding your order via email, which will explain the reason for the cancellation. You will not be billed for any cancelled items.

Changing or Canceling Your Order

We make every attempt to process orders as quickly as possible. Therefore, once an order enters our system, it cannot be canceled or modified in any way.